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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
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Delivery via 18below.net (Subject to Availability of Stock)
We use insured, traceable delivery services from the Royal Mail or courier. 48 hour standard delivery is from the date of despatch not the date of ordering, and is subject to stock availability from our warehouse. Where stock has to be picked from one of our stores, the delivery time may be extended. For goods out of stock, we will update you with our anticipated delivery date within 1 working day of receiving the order.
- Privacy & Security
- 1. General Browsing
18below.net gathers navigational information via Google Analytics about where visitors go on our Web site. This information allows us to see which areas of our Web site are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. Additional non-personally identifiable information (for example, domain type, browser version, service provider, IP address) may be collected which will provide information regarding the general use of our Web site.
2. Personal Information
Contact Us, Help or Feedback If you complete a general "Contact Us" form on our Web site, we may collect your name, e-mail address, mailing address and any information that you provide in the text of your message.
3. E-mailing an Item to a Friend
When an online user sends an e-mail an item to a friend from the 18below.net Web site, the designated recipient will receive the sender's name and e-mail address, as well as any information entered into the message by the sender. 18below.net does not retain or review the names or e-mail addresses of the sender or recipient, which are provided in Email-A-Friend. Likewise, 18below.net does not retain or review any information provided in the message content.
4. Registering with the Online Store
Online visitors are given the opportunity to register with the 18below.net online store. Registering with the online store allows visitors to create an address book, make a wish list, and enjoy "quick checkouts" by having 18below.net automatically enter their billing address and preferred shipping information. Registering with the online store requires visitors to provide their name, postal address, e-mail address, and telephone number. - Returns & Replacements
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Please send returns for orders placed through 18below.net to:
The returns form can be found on the reverse of your receipt. Goods can be returned for a prompt refund or exchange if they are received back at 18below.net Returns Department within 21 days: in new condition, with the original packaging, labeling and 18below.net receipt. A refund request will be actioned within 3 week days from receipt. For an exchange request we will have to refund the original order and create a new order for the replacement and re charge your card. This will show as two transactions on your statement. The 21 days start from the day of despatch, but as a minimum includes a period of 7 working days from the day after delivery to you as the permitted cancellation period. This would not apply for special orders taken on behalf of the customer. We recommend that items being returned be sent via insured, trackable delivery for your protection. Please note: all return postage charges to be met by customer, unless returning due to a fault. Please note all warranty returns must be clean and free from dirt and mud to comply with the current Health and Safety Regulations. Note: DVDs, videos, books, safety equipment, ropes and snowchains are non-exchangeable and non-returnable, unless incorrect or defective. All of the above does not affect your statutory rights as a consumer. Our store is unable to refund for orders placed via 18below.net, but items can be exchanged in-store.
18below.net
Alpine Centre
191-193 Church Street
Blackpool, FY1 3NY
01253 624007 - Ordering
- Once you have completed your order online you will be presented with the option to Print Order or Continue Shopping. You can Log In and view your order process at any time by entering your username and password you signed up with during the check out process. The Log In button is found across the top of every page of the site. The 'My Account' control panel is reached after Log In, here you can view, edit, add address and personal details. Adjust your Newsletter subscriptions and manage your Account features. Please take a moment to familiarise yourself with the Account page.
- Payment, Pricing & Promotions
- 18below.net is a UK based company. All products and purchasing information is clearly marked in (£). All orders will be processed in Pound Sterling and your bank will either debit the equivalent price in your local currency. For confirmation on exchange rate charges and currency rates please contact your banking facility. 18below.net will offer promotional vouchers and gifts via the 18below.net website. These gifts and promotions will be clearly marked with specific Terms & Conditions applying to how the vouchers and gifts can be used or redeemed. For further information please see the individual Promotions Terms & Conditions when presented to you.
- Viewing Orders
- Once you have completed your order online you will be presented with the option to Print Order or Continue Shopping. You can Log In and view your order process at any time by entering your username and password you signed up with during the check out process. The Log In button is found across the top of every page of the site. The 'My Account' control panel is reached after Log In, here you can view, edit, add address and personal details. Adjust your Newsletter subscriptions and manage your Account features. Please take a moment to familiarise yourself with the Account page.
- Updating Account Information
- We prefer to keep registered users' personal information accurate and up-to-date. To do this, we provide you with the opportunity to update or modify your personal information, including your billing address and preferred shipping information. Just log-on to your account with your user name and password, and you'll see a menu where you can update your information.
